Terms And Conditions

Carpet Cleaning Belgravia Service Terms and Conditions

These Terms and Conditions set out the basis on which Carpet Cleaning Belgravia provides professional cleaning services to residential and commercial customers in the United Kingdom. By making a booking, you agree that you have read, understood, and accepted these Terms and Conditions and that you are duly authorised to enter into this agreement.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or company requesting the services.

Company means Carpet Cleaning Belgravia, the supplier of the services.

Services means carpet cleaning and any related services provided by the Company to the Customer as agreed at the time of booking.

Premises means the property or location where the Services are to be carried out.

Technician means an employee, contractor, or representative of the Company carrying out the Services.

2. Scope of Services

The Company provides carpet cleaning and related services, including but not limited to hot water extraction, dry carpet cleaning, rug cleaning, upholstery cleaning in connection with carpet work, stain treatment, and deodorising, subject to availability.

The specific Services to be provided will be agreed at the time of booking based on the information supplied by the Customer. Any additional work requested on the day of service may be carried out at the discretion of the Company and may incur additional charges.

3. Booking Process

Bookings can be made by the Customer via the Company’s accepted communication channels as published from time to time. At the time of booking, the Customer must provide accurate information, including property type, approximate room sizes, the number of rooms or items to be cleaned, access details, and any known issues such as heavy soiling, pet odours, or previous damage.

The Company may provide an estimated quote based on the information given. Such estimates are not binding if the information provided by the Customer is incomplete or inaccurate, or if the actual condition of the carpets and premises differs significantly from what was described.

All bookings are subject to availability and are only confirmed when the Company has acknowledged the booking and, where required, received any applicable deposit.

The Customer is responsible for ensuring that someone with authority to grant access is present at the Premises at the agreed time. Failure to provide access may be treated as a late cancellation, and charges may apply in accordance with these Terms.

4. Prices, Quotes, and Estimates

Prices are generally quoted on the basis of room size, item type, or an agreed hourly or fixed rate. Any price given prior to the visit is an estimate only and is subject to inspection of the Premises by the Technician.

The Company reserves the right to revise the quote on site if the work required is more extensive than originally described, if additional areas or items are to be cleaned, or if access and parking arrangements differ from those previously advised. In such cases, the Technician will inform the Customer before commencing work, and the Customer may accept or decline the revised quote. If the Customer declines and no work is carried out, a call-out fee may apply.

5. Payments

Payment is due in full upon completion of the Services, unless otherwise agreed in writing prior to the service date.

The Company accepts payment by the methods it makes available from time to time, which may include card payment, bank transfer, or cash. Where payment is made by bank transfer, the Customer agrees to remit the funds on the same day as service unless different terms have been agreed.

For commercial Customers or repeat contracts, the Company may offer invoicing terms. In such cases, payment is due within the period specified on the invoice. The Company reserves the right to charge interest on overdue invoices at the statutory rate, as well as reasonable costs of recovery.

The Customer is not entitled to withhold payment or make any deduction or set-off against the invoiced amount, unless agreed by the Company in writing.

6. Deposits and Minimum Charges

The Company may require a deposit to secure a booking, particularly for larger jobs, special treatments, or appointments at peak times. Deposits are generally non-refundable in the event of late cancellation or failure to provide access, subject to the cancellation terms set out below.

A minimum charge may apply per visit or per service category. This will be communicated at the time of booking and will be payable even if the actual work requested on the day would amount to a lower price based on the standard rate.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing reasonable notice to the Company. Unless otherwise specified at the time of booking, the following terms apply.

If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will normally be charged and any deposit may be transferred to a future booking at the Company’s discretion.

If the Customer cancels or reschedules within 24 to 48 hours before the appointment, the Company may charge a cancellation fee up to a stated proportion of the estimated service charge or retain any deposit paid.

If the Customer cancels on the day of service, fails to provide access, or the Technician is unable to carry out the work due to circumstances within the Customer’s control, the Company reserves the right to charge up to the full estimated service charge or retain the full deposit.

The Company may cancel or reschedule a booking in cases of staff illness, vehicle breakdown, severe weather, access problems, safety concerns, or other circumstances beyond its reasonable control. In such cases, the Company will offer an alternative appointment time. The Company will not be liable for any indirect loss suffered by the Customer as a result of such cancellation or rescheduling.

8. Customer Obligations

The Customer must ensure safe and reasonable access to the Premises, including suitable parking where possible. Any parking charges or congestion charges reasonably incurred in relation to providing the Services may be added to the final bill.

The Customer is responsible for moving fragile items, small furniture, and personal belongings out of the areas to be cleaned, unless otherwise agreed. Heavy or delicate furniture may only be moved at the Technician’s discretion, and the Company accepts no liability for damage arising where the Technician has advised that an item should not be moved.

The Customer must inform the Company of any pre-existing damage, stains, wear, or defects in carpets, rugs, or upholstery, including loose seams, weakened backing, fading, or shrinkage issues. The Customer must also highlight any areas of particular concern, such as pet accidents or spillages.

The Customer must ensure that electricity and running water are available at the Premises during the appointment and that the environment is safe for the Technician to work in.

9. Service Limitations and Results

The Company will use reasonable care and skill to deliver the Services. However, due to the nature of fabrics, fibres, existing damage, and the type and age of stains, the Company cannot guarantee that all stains or odours will be removed or that complete restoration of the carpet or rug will be possible.

Certain types of staining, including but not limited to permanent dyes, bleaches, heavy paint, or old pet urine deposits, may not respond fully to professional cleaning. The Customer acknowledges that some stains may become more visible after cleaning if they were previously hidden by dirt or residue.

Where carpets or rugs are in a fragile or worn condition, or where previous cleaning or treatment has affected the material, cleaning may cause minor loss of pile, fraying, or other changes in appearance. The Company will take reasonable precautions but cannot be held liable for normal risks associated with cleaning in such circumstances, particularly where the Customer has been advised of the risk.

10. Liability and Insurance

The Company holds appropriate liability insurance for the Services it provides. The Company will be liable for direct damage to the Customer’s property only to the extent that such damage is caused by the proven negligence or breach of duty of the Company or its Technicians.

The Company will not be liable for any pre-existing damage or conditions that are aggravated or revealed by the cleaning process, including but not limited to wear, fading, dye instability, sun damage, shrinkage, loose seams, or fraying.

The Company will not be liable for any loss of profits, loss of opportunity, loss of use, or any indirect or consequential losses suffered by the Customer as a result of the Services, delay, or cancellation, whether in contract, tort, or otherwise, even if such loss was reasonably foreseeable.

The total liability of the Company to the Customer, whether in contract, tort, or otherwise and whether arising out of or in connection with the Services, shall not exceed the total amount actually paid by the Customer for the specific service giving rise to the claim.

11. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, the Customer must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the work. The Company will investigate and may arrange a return visit to inspect the work and, where appropriate, attempt to rectify the issue.

The Customer must allow the Company a reasonable opportunity to address any concerns before arranging third-party remedial work or withholding payment. The Company is not obliged to offer any refund or compensation where the Customer fails to give such opportunity.

12. Waste Handling and Environmental Compliance

The Company complies with applicable UK regulations relating to waste disposal and environmental protection in the course of providing carpet cleaning services. This may include the controlled disposal of waste water, residues, and used cleaning materials.

Where waste water is generated as part of the cleaning process, it will typically be discharged via appropriate drainage systems at the Premises, provided it is lawful and safe to do so. The Customer agrees to permit such use of drains at the Premises, unless there is a known issue or restriction, which the Customer must disclose in advance.

The Company will not remove or transport hazardous waste from the Premises. If the Technician reasonably believes that the condition of the carpets or environment presents a health or safety risk or involves prohibited materials, the Company may refuse to carry out or continue the Services and may charge a call-out or partial fee as appropriate.

13. Health and Safety

The Company is committed to operating in a safe and responsible manner. The Technician may refuse to work in areas that appear unsafe, unsanitary, or present unacceptable risk to personal safety or property.

Some cleaning products or processes may leave carpets damp for a short period. The Customer is responsible for taking reasonable care to avoid slips, trips, or other accidents during the drying time and for ensuring adequate ventilation where advised by the Technician.

14. Privacy and Data Protection

The Company may collect and process personal data necessary to manage bookings, deliver the Services, and handle payments and communications. Personal information will be handled in accordance with applicable UK data protection laws.

The Company will not sell or share personal data with third parties other than as required to process payments, comply with legal obligations, or deliver the Services. The Customer has the right to request access to personal data held about them and to request correction of any inaccuracies.

15. Force Majeure

The Company shall not be in breach of these Terms or otherwise liable for any delay in performance or failure to perform any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include extreme weather, strikes, accidents, public transport disruptions, utility failures, or public health restrictions.

16. Amendments to Terms

The Company reserves the right to update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking. Continued use of the Services following any changes constitutes acceptance of the updated Terms.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services provided shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

18. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation of booking issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services. No other statement, representation, or promise shall be binding unless expressly agreed in writing.