Privacy Policy

Carpet Cleaning Belgravia Privacy Policy

This Privacy Policy explains how Carpet Cleaning Belgravia collects, uses, stores and protects personal data relating to customers and prospective customers in the Belgravia area. It is intended to comply with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018, as well as the EU General Data Protection Regulation GDPR where applicable.

This Privacy Policy applies to all Carpet Cleaning Belgravia customers and service users in the Belgravia area, including anyone who contacts us to enquire about our services, makes a booking, or otherwise interacts with us in connection with carpet, upholstery, or related cleaning services.

Controller and Scope

Carpet Cleaning Belgravia acts as the data controller for the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data when you use our services in the Belgravia area.

This Privacy Policy covers personal data that we collect directly from you, as well as personal data that may be provided by third parties acting on your behalf, such as building managers, landlords, estate agents or other intermediaries arranging services for you.

What Personal Data We Collect

We may collect and process the following categories of personal data about you, depending on your interaction with us and the services you request.

Identification and contact details such as full name, address at which services are provided, billing address where different, and general location details within the Belgravia area.

Communication details such as your preferred contact method and the content of communications you send to us, including enquiries, feedback and complaints.

Service and booking information such as dates and times of appointments, details of the property areas to be cleaned, access instructions, property type, and any special requirements you tell us about.

Payment and transaction data such as records of services purchased, amounts charged, payment status, refunds and adjustments. We do not store full card details where payments are handled by approved third-party payment processors.

Technical and usage information where you interact with our online content, which may include basic device and usage information such as the browser you use and the pages you access. We only collect this information to the extent necessary for security, booking functionality or to understand how customers use our services.

Lawful Basis for Processing

We process your personal data only where we have a lawful basis under the GDPR. Depending on the specific situation, this may include the following bases.

Contract. We process your data where it is necessary to enter into and perform a contract with you, such as when you request a quote, make a booking, or receive carpet cleaning services.

Legal obligation. We process certain data where we are legally required to do so, for example to comply with tax, accounting and record-keeping requirements or to respond to lawful requests from public authorities.

Legitimate interests. We process personal data where it is necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. This covers activities such as managing our business, improving our services, responding to your questions, maintaining the security of our systems, and keeping limited records to handle any disputes or queries.

Consent. In some cases we may rely on your explicit consent, for example for certain forms of direct marketing not covered by our legitimate interests. When we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

We use the personal data we collect for the following purposes.

To provide and manage our carpet cleaning and related services in the Belgravia area, including confirming bookings, carrying out cleaning operations, and managing follow up visits if required.

To communicate with you about your bookings, enquiries, invoices, payments, changes to appointments and other essential service-related matters.

To manage our relationship with you, including handling feedback, complaints and disputes, and to keep reasonable records of services provided.

To improve our services and operations, including by analysing how customers use our services, assessing quality and effectiveness, and training our staff.

To comply with legal and regulatory requirements, including maintaining appropriate business, tax and financial records.

To protect our rights, property and safety, and those of our customers and staff, including through the prevention and detection of fraud and other unlawful activities.

Data Sharing and Processors

We do not sell your personal data. We may share personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy.

Service providers and processors. We may engage third-party companies to help operate our business and deliver services, such as payment processors, IT and cloud service providers, booking or scheduling tools, accountants and professional advisers. These third parties act as data processors on our behalf and may only process your data according to our instructions and in line with applicable data protection laws.

Business partners and intermediaries. Where a landlord, property manager, estate agent or other intermediary arranges services on your behalf, we may share relevant booking and service information with them where necessary to provide the services, resolve issues or confirm that work has been completed.

Legal and regulatory bodies. We may disclose personal data where required by law, court order or regulatory request, or where such disclosure is necessary to establish, exercise or defend legal claims.

In all cases where we share your data with processors, we put in place appropriate contractual and technical safeguards to protect your personal data.

International Transfers

Where we use third-party service providers located outside the United Kingdom or the European Economic Area, your personal data may be transferred to countries that have different data protection laws. When this occurs, we ensure that appropriate safeguards are in place, such as approved standard contractual clauses or other mechanisms recognised under data protection law, to protect your personal data.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services, meet legal, accounting or reporting requirements, and resolve disputes.

In general, booking and service records are retained for a period that allows us to handle queries or complaints and to meet tax and accounting obligations. After the relevant retention period has expired, we securely delete or anonymise your personal data so that it can no longer be linked to you.

The specific retention period may vary depending on the type of data, the nature of our relationship with you, and applicable legal requirements.

Security of Your Personal Data

We take appropriate technical and organisational measures to safeguard your personal data from unauthorised access, accidental loss, disclosure or destruction. These measures include restricting access to personal data to staff and service providers on a need-to-know basis, using secure systems and applying reasonable security controls that reflect the nature of the data and the risks involved.

Your Data Protection Rights

Under the GDPR and related data protection laws, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You can request confirmation of whether we process your personal data and obtain a copy of that data, along with information about how we use it.

Right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent and no other lawful basis applies.

Right to restriction. You can ask us to restrict the processing of your personal data in certain situations, such as while we verify the accuracy of data you believe is incorrect.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to object. You can object to processing of your personal data that is based on our legitimate interests, including any direct marketing activity. We will stop processing unless we have compelling legitimate grounds or the processing is required for legal claims.

Right to withdraw consent. Where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been infringed.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply to all Carpet Cleaning Belgravia customers and service users in the Belgravia area from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.